Our Return Policy And Process
Quickly and easily return your item(s) through our Returns Portal.
- Any claims for damaged/defective items must be submitted within four weeks after receiving the product. All claims must be submitted no later than four weeks after the estimated delivery date for packages lost in transit. Claims deemed an error on our part are covered at our expense.
- We inspect all returned items. The product must be in new or unused condition.
- Shipping costs will be the customer’s responsibility in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- We keep 3% of the transaction fee for buyer’s remorse.
- We will refund the cost of the merchandise and shipping charges if the return results from our error or defective product, using the original payment method within two weeks after receiving the product at our facility.
Wrong Address – If you provide an address that the courier is considered insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Exchanges – We do not process exchanges. If you receive a defective item, please contact us at [•] with details of the product and the defect.